London: British retail giant Marks & Spencer has resumed taking online orders for its clothing range after a 46-day suspension caused by a cyberattack that impacted its digital operations. The company confirmed the restart of standard home delivery services across England, Scotland, and Wales, leading to a 3.5% rise in its share price.
“It’s not the full range at the moment. We’ve focused on best sellers and newness,” an M&S spokesperson stated. “We’ll be bringing product online every day so customers will see that grow over the coming days.”
While services in Northern Ireland remain paused, M&S said deliveries there, along with click and collect, next-day delivery, nominated-day delivery, and international orders, will resume in the coming weeks.
The 141-year-old retailer halted online clothing and homeware sales through its website and app on April 25 following major disruptions to contactless payments and click-and-collect services over the Easter weekend. M&S initially disclosed the issue on April 22, confirming it was dealing with a “cyber incident.”
Last month, the company warned that the online disruption could continue into July and estimated the financial impact at approximately £300 million ($404 million) in lost operating profit for the 2025/26 fiscal year. However, it added that this figure could be halved through a combination of insurance coverage and cost control measures.
The cyberattack also disrupted the company’s supply chain, limiting its ability to stock food and clothing in stores—an issue that proved costly during an unexpected spell of warm, sunny weather that boosted consumer demand.
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Industry analysts now anticipate a larger-than-usual end-of-season clothing sale, with M&S likely to offer steeper discounts to clear excess stock accumulated during the outage.
M&S revealed that the breach occurred after hackers manipulated employees at a third-party contractor to bypass the company’s digital security and launch the attack. In response, the retailer has pledged to use the crisis as an opportunity to fast-track its investment in technological upgrades.
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Despite Tuesday’s share price rebound, M&S stock remains down 9.5% since the breach was disclosed.
The incident comes amid a wave of cyberattacks targeting major global retailers. In recent weeks, UK grocer Co-op Group, German sportswear brand Adidas, luxury jeweller Cartier, and U.S. lingerie brand Victoria’s Secret have all reported similar security breaches.
