New York: WhatsApp, the leading social messaging app under Meta’s ownership with over 2 billion users globally, is set to introduce innovative features aimed at enhancing user experience. Here’s what to expect from the upcoming AI support and username validation features.
WhatsApp’s New AI Support
WhatsApp is preparing to launch AI-driven support to assist users with their queries. As reported by WABetaInfo, the new feature will provide intelligent suggestions generated by AI technology from Meta, ensuring timely assistance even outside regular business hours. Users can opt for human support if needed, offering flexibility and personalized assistance.
Advantages of AI Support
The introduction of AI support promises quick responses to user queries, improving efficiency and saving time. With AI-powered responses capable of addressing common questions, users can expect enhanced customer support interactions round the clock. This move underscores WhatsApp’s commitment to elevating the user experience and embracing technological advancements in messaging services.
WhatsApp Username Validation
In addition to AI support, WhatsApp is testing a username validation feature in its iOS beta update. This feature allows users to create unique usernames for identification, promoting privacy and reducing reliance on personal phone numbers for communication. The validation process ensures usernames are unique and meet specific criteria, enhancing security within the platform.
Both features are currently in development and will be rolled out in future updates, following testing with select beta users.
