Singapore Airlines has announced plans to provide $10,000 in compensation to passengers who sustained minor injuries during severe turbulence on flight SQ321 last month. Additionally, all passengers aboard the affected flight will receive a refund for their airfare.
The incident occurred during flight SQ321, which encountered unexpected turbulence, resulting in minor injuries among some passengers. In response, Singapore Airlines has taken proactive measures to address the situation and ensure passenger satisfaction.
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Passengers who experienced minor injuries will receive compensation of $10,000, acknowledging any inconvenience or discomfort they may have endured during the turbulence. Furthermore, all passengers, regardless of injury, will be refunded the cost of their airfare for the affected flight.
Singapore Airlines’ commitment to passenger safety and well-being is underscored by this compensation initiative, reflecting its dedication to customer care and support. The airline aims to mitigate any inconvenience caused by the turbulence incident and reaffirm its commitment to delivering exceptional service to its passengers.
What Happened?
The incident on Singapore Airlines Flight SQ321 on May 22 involved passengers experiencing severe turbulence. The aircraft descended sharply, causing panic among passengers as they described feeling sheer terror, with loose items flying and people being wrenched so badly that 20 individuals remained in intensive care.
One passenger, 24-year-old Josh Silverstone, recounted his experience, stating that upon arrival at the airport, he couldn’t stop vomiting and had difficulty walking due to the severity of the ordeal. Despite sustaining a cut in his eye and a chipped tooth, he considered himself fortunate that the situation wasn’t worse. He recalled purchasing in-flight internet access to message his mother, expressing his love for her during the frightening ordeal.
The cause of the turbulence that led to the Boeing 777’s rapid descent, carrying 211 passengers and 18 crew members, remained unclear. The flight, originally from London to Singapore, was diverted to Thailand. Tragically, a British man passed away, possibly due to a heart attack.
